Yango Tech Retail, in collaboration with Florian Jansen (FJX, former board member at Noon and Magnit), hosted a roundtable in Saudi Arabia, focusing on the transformative potential of AI within the Kingdom's evolving retail sector, aligned with Vision 2030. The session brought together industry leaders to discuss key trends, challenges, and opportunities.
A central theme of the roundtable was the strategic application of AI to address critical business needs. Participants explored several high-impact use cases, including:
Real-time Demand Forecasting: AI-powered solutions are significantly improving stock availability, minimizing stockouts, and enhancing overall supply chain efficiency.
Smart Routing & Logistics: Optimizing delivery routes and logistics operations with AI is proving effective in reducing delivery times and increasing customer satisfaction.
Generative AI Chatbots: The implementation of generative AI chatbots is enhancing customer experience by providing efficient, 24/7 support and effectively handling high volumes of inquiries.
Drawing upon its expertise, Yango Tech Retail presented strategic recommendations to help Saudi retailers effectively leverage AI:
Prioritize Proven AI Solutions for Immediate Economic Impact
Focus on implementing AI applications with a demonstrated track record of delivering tangible business results.
Invest Strategically in Emerging AI to Stay Ahead of Consumer Trends
While prioritizing proven solutions, retailers should also strategically invest in exploring and piloting cutting-edge AI technologies to anticipate and meet evolving consumer demands.
Choose Implementation Paths Aligned with Strategic Goals:
Retailers should carefully evaluate the trade-offs between partnering with external providers for speed of implementation and developing in-house capabilities for greater strategic control and long-term differentiation.
The roundtable fostered a dynamic exchange of insights and best practices among participants, who represented leading organizations, including:
Al Jazera Markets, Al Othaim Markets, Al-Dawaa Medical Services Co., Asteri Beauty (B Corp™), BinDawood Holding, Danube, Golden Chicken Farms Co. شركة الفروج الذهبي, Lagate, Farm Superstores, Manuel Market, Majid Al Futtaim, MRSOOL | مرسول, MZN Beauty, SEPHORA, The URBN Farm, White Eng.
Yango Tech Retail and Florian Jansen extend their gratitude to all attendees for their valuable contributions to the discussion.
